Our Staff

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The caring, experienced professionals at Hayes Funeral & Cremation Service L.L.C. are here to support and guide you through this difficult time. Our goal is to make this process as smooth as possible. We will help you plan a personal, touching tribute by helping you navigate  through the many decisions that lay ahead of you during this challenging time.

You can reach us 24 hours a day, 7 days a week, for immediate assistance by calling (630) 536-9507. If you prefer to meet in person, you are welcome to visit us in our office (please call ahead to ensure someone will be in to assist you).

Mark Hayes

Mark Hayes

Owner, Licensed Funeral Director and Embalmer, Pre-need Specialist

Mark started Hayes Funeral and Cremation Service in 2009. He runs the business based on the practice of "Caring for your loved one as my own." This just isn't a company slogan but is a way of life based upon the Golden Rule and is evident in the exemplary care he gives each, and every, family that walks through the door. He is a man of strong Catholic faith and believes that the Lord will help guide him to be the light needed by those facing their darkest times. As a Pre-need Specialist, he can assist anyone interested in pre-planning their final disposition to ensure their wishes are met and to alleviate the stress on loved ones at the time of passing. 

When not working, Mark enjoys spending time with his wife of 30 years, Donna, relaxing, and spoiling his dogs he adopted from a rescue.

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Melissa Gutierrez

Melissa Gutierrez

Funeral Director and Embalmer, Intern

Melissa joined the staff after graduating from  the Mortuary Science Program at Worsham College in January of 2021. Melissa has an extensive background in the medical field, which includes valuable experience in helping guide grieving families through difficult decisions that come at the end of life. As a spiritual, but not religious, person she brings ideas to those who are looking for options outside of the traditional beliefs to which many are accustomed. Her goal is to bring awareness to green/natural options and offer respectful, non-denominational committal services.

When not working, Melissa enjoys traveling, playing with her dogs, and playing roller derby with the Illiana Derby Dames.

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